If you placed a preorder, orders are expected to ship by August 2025, however we will notify you via email with updates. If you have any questions regarding your preorder, please email orders@aramecare.com with your order number.

Upon receiving your order, you will receive an email confirmation with tracking information. Domestic shipping can take up to 7 business days. Shipping to Alaska & Hawaii may take longer. If you have yet to receive your shipment after 7 business days, please fill out the form above or email us at orders@aramecare.com with your order number.

If your package is lost, please fill out the form above or email us at orders@aramecare.com so we can do our best to assist you.

Products eligible for refund are accepted within 30 days of purchase. Refunds are granted to the original form of payment with 5-10 business days for processing. To initiate a return, please fill out the form above or email us at orders@aramecare.com with your order number and reason for refund. Please check our Terms of Service to see if you're eligible for a refund.

If your product arrived damaged or is not of the highest quality, we will gladly replace your product for you free of charge. To initiate an exchange, please fill out the form above or email us at orders@aramecare.com with your order number and reason for exchanging.

If you would like to cancel or edit your order, please fill out the form above or email us at orders@aramecare.com and we will do our best to assist you.